Customer Success Manager

The “Customer Success Manager” is a crucial role at our customer focused organization. 

As a Customer Success Manager, you will cultivate and maintain strong relationships with your founder and C-level clients by becoming a trusted advisor. As their dedicated CSM, you share best practices and guide your clients as they adopt new organization-wide habits using the Align tools. Your goal will be to make promoters out of every user by reinforcing Align’s ability to solve strategic pain points.  Prove this by providing value through creative outreach, training and strategy sessions, interesting videos and more.

  • Build trust and develop a trusted advisor relationship with assigned accounts.
  • Meet and exceed revenue targets by getting customers to further adopt and expand usage of the software within their organization.
  • Act as the primary liaison between customers and the Align team by submitting product requests and being an advocate for features and enhancements that can have a direct impact on customers.
  • Proactively identify, react, and develop an action plan customized for a particular customer when the account shows signs of potential upcoming churn.
  • Support and participate in all functions of the customer facing team including, but not limited to: training, customer strategy, technical support, reporting – both internal and external, and account analysis.

Qualifications:

  • 1+ years experience in a SaaS sales or customer success role
  • Experience carrying a quota and surpassing targets
  • Contract and negotiation experience
  • Ability to thrive in a rapidly changing, high-energy, high-expectations environment
  • Excellent written and spoken communication
  • Bachelor’s degree in Business or related field
  • An energetic, mature, positive attitude that works well independently and with a team 
  • Proven track record of taking initiative
  • Ability to manage multiple projects and tasks, while staying organized and efficient

Please highlight in your application if you…

  • Have experience with Salesforce, Outreach.io or Chargify
  • Can speak multiple languages
  • Have worked at a startup before

How you’ll be rewarded:

  • Competitive salary
  • New Orleans headquarters with weekly happy hours and outings for local employees & in-person quarterly planning sessions for all remote employees
  • Unlimited vacation policy
  • Medical, dental and vision benefits

About Align

Align is a growth management software for companies and their teams. We provide tools to plan and communicate shared priorities for everyday focus on the right things. Our suite of priority planning, execution and performance tools instill the daily habits used by the most effective organizations. We’re driven to deliver transparency and alignment across our customers’ entire company, to create happy teams that reach their goals!

Nearly 1000 companies and 10,000+ users across all industries, in more than 70 countries use Align. We have big plans for our product and are looking for motivated people that want to help build something great!

Align’s Core Values:

  • Do the Right Thing
  • Get Sh*t done! 
  • Exceed Expectations
  • We Actively Solve Problems
  • Grow As a Team

Position Location: New Orleans, LA or Remote

NOTE: Submit resume and cover letter as a PDF.  Cover Letter is strongly recommended.