Premium Services

Why invest in Premium Services?

As an expert on the capabilities of this powerful software, your Customer Success Advisor (CSA) can often better take advantage of each feature to jump start your company in the best possible way.  Although many companies are able to do this themselves, bringing in your CSA in the beginning will allow your company to dive in and start using the software faster and more efficiently. 

Premium Alignment Services allow you to focus on USING the software instead of setting it up.  

Premium Services

What are the services being offered?

Premium Implementation & Consulting

As an expert on the capabilities of this powerful software, your Align Advisor can better take advantage of each feature to set up your account in the best possible way.  Although many companies are able to do this themselves, bringing in your Advisor in the beginning will give you the jump start to dive in and start using the software faster and more efficiently. 

Intensive Onboarding

Unlimited 30 minute sessions in the first 90 days and give your team the jump start to dive in and start using the software faster and more efficiently. 

Premium Period Transition

Based on our analysis of how you have used the software and your desired outcomes, together we will implement the features that will be the most effective in achieving your company goals. 100% hands-on, we are your strategic software consultants.

Frequently Asked Questions

Get started faster with Premium services.

Premium services are offered on top of the onboarding included in your tier.  To view the onboarding services – click here!   

Every account gets an Activation Call with their Customer Success Advisor(CSA) as part of the normal onboarding services.  With a premium package, this Activation Call will give your CSA the understanding of your company and your software expectations to create the implementation plan.  An additional kickoff style call may be needed for clarification!

Although your Customer Success Advisor is involved with hundreds of clients and are incredibly adept at the various business methodologies and good business habits we support, they are not a business coach! We are happy to partner with your business coach to capitalize on each individual’s expertise appropriately.

A business coach helps with specific business strategy and the content of your strategic plan and related goals. The coach will push you in the right areas and guide you to growing your business based on the training and years of experience they have. A coach will hold you accountable to the specific business strategy you develop together. 

Your Customer Success Advisor is an expert on the Align suite of software.  They are not your business or accountability coach. They are here to make sure you accomplish your goals as it pertains to execution of the software, not building out the content of your priorities or strategic plan.