New Company Onboarding
Each company is unique! All subscription levels have many resources available included in their first year subscription cost.
What’s Included?
Live Sessions
Onboarding Sequence: Required attendees – Decision Maker and any Align Champions. These calls are 30-60 minutes long.
- Activation Call: Identify what you need to do first to start solving your pain points. Confirm Impact Statement.
- Execution Call: Review the first step and identify the next item to roll out. (10 tier+ accounts)
- Accountability Call: Overview of your first quarter, create the next step to set your team up for success for the remainder of the year. (10 tier+ accounts)
Integrations Consultation: Review the softwares you would like to integrate. From this conversation, our integration specialist will create an Integration plan to review your options. If you have a more tech savvy person on your team that will own the data integration, please include them on this call in addition to the Champion and Decision Maker.
Small Group Technical Trainings (35 Tier + Accounts): Technical trainings to review how to use specific features of the software.
Group Live Sessions
Ask Align: 30 minutes of live help, three times per week! Engage with your Align Advisors, ask your general questions and learn about new features. All are welcome! No registration required, just show up.
Self Paced Resources
- Align Academy (you are here!): This is the “why” plus a great resource for tips and tricks to be successful with rolling out your new software.
- Align FAQs: The “how” that is in the application. Click the big ? in the top right or FAQs in the Learn tab on the left-hand navigation to access these FAQs. You’ll get step by step walk throughs in addition to video tutorials.
- Align Help Texts: The ? next to each feature that gives you tips and trick along the way.
- Basics 101: Self-paced sessions to set up your account and learn the basics of “how” in the software. Created by your Advisors, this 1-hourish course can be taken as many times as you want! We recommend every person on your team take the course soon after accepting their software invitation.
- Weekly Email: Written by our Customer Success Advisors, this short email highlights areas of the software that you may want to check out.
General Support
The best way to get general advice on best practices, feature usage etc. is to join us for Ask Align!
- Quick Help – 15 minute TECHNICAL troubleshooting
- Email support@aligntoday.com
- Call 1.888.315.4049
- Click the “contact us” button in the App
Need more? Check out Premium Services
Intensive Advising – Your Align Advisor will create a custom onboarding plan based on your expressed needs and guide your team to execute that plan through consultation sessions. Give your team the jump start to dive in and start using the software faster and more efficiently. This option is great for someone who wants accountability and advice on the execution aspect of their strategic plan.
Fast Pass – Premium Implementation & Consulting – As an expert on the capabilities of this powerful software, your Align Advisor can better take advantage of each feature to set up your account in the best possible way. The Align Advisor will not only help with a roll out plan, but will do the data entry to jump start your team’s use of the software. This option is tailored to those companies who have been doing this work already and need less guidance.
Your Align Team
We are your partner! You’ve made a commitment to making important changes in your business, we’re here to be your partner along the way.
Customer Success Advisor
Your success is our success and we are committed to helping you achieve greatness. Your Customer Success Advisor is your primary point of contact and will provide:
- Live sessions included in your onboarding – you’ll have the same advisor throughout your onboarding experience!
- Continued partnership over the coming year with 1-on-1 support calls to answer questions as needed
- A celebration conversation at the end of each subscription year, at which time we will ensure you are at the right tier to get the best financial return on your investment.
Who is my Advisor? You can find your Advisor’s name and email address in the “Company Profile” page accessible in the Administration tab by all Admins. Accounts on plans in the 35 tier or above have a dedicated Advisor! You can always email advisor@aligntoday.com and we will happily route your query to the appropriate Advisor.
Customer Success Leadership
Our Customer Success team is led by a dedicated management team focused on data, integrations, and building a culture that empowers every member of the team. If you ever need to escalate something beyond your Advisor, email advisor@aligntoday.com and we’ll route you to the right person.
Integration Specialist
You have access to an integration specialist! Someone who is not a developer or coder, but does understand (or can figure out) the capabilities of our integrations to connect with your systems. Make sure to talk to this person early on when you are thinking about what data should be used in the software.
Every account gets a free 30 minute consultation, take advantage of this great opportunity! Email advisor@aligntoday.com to get your 30 minute consultation on the calendar today.
Account Manager
Interested in changing your plan or adding additional accounts? Our Account Managers love to help you with creative solutions to whatever you are trying to do! Let us know how we can help, email advisor@aligntoday.com to get in touch
Onboarding FAQs
How do I get the most out of the Activation Call?+
Every new customer gets an activation call to get started on the right foot! Answer these questions prior to your meeting: Why have I decided to roll out this software? What is my motivation? Why should my team care about this rollout and change in our business? How much time, energy and effort am I willing to put in? Will that work get me to a successful outcome?
Is there any learning preparation I can do?+
We advise that you use the time in your Activation call to get the most from your Advisor instead of software training. Here a few things you can do prior to your activation: download the mobile app, sign up for Basics 101, and add your picture and fill in your profile information!
Who should be involved in the activation/onboarding process?+
At a minimum, we recommend including the Decision Maker and your Align Champion.
What is the typical agenda for the Activation call?+
Onboarding & Expectations + confirm account details (2-5 min); what does success look like for your company -- at the end of this month, quarter, year where do you want to be? (10-15 min); what challenges do you foresee, are there any detractors on your management team, and how do we win them over? (5-15 min); next steps -- what is your path to success in the next few weeks and where are your resources to get them done? (5 min); Q & A (5 min); then schedule the execution call!
Why do I need an Align Champion?+
Your Align Champion is someone who understands and believes in “why” the software is important to your company's success. This person will rally others around the benefits of the software, explain the expected results, and handle objections that come up. The Champion will hold the team accountable to using the software as the organization has deemed appropriate and has the organizational power to enact change.
Who is the right person?+
Every company has a different structure and it's important to find the RIGHT person to fit this role. You can always have multiple people in this role! Some companies find their CEO or someone from the C-Suite is the best person to lead the change needed in the organization. We also see companies use this role as a way of giving an up-and-coming leader visibility.
Who is the wrong person?+
This is not a typical IT heavy technology implementation, the software is a fairly light lift. The admin work should be spread out to each individual rather than one person handling the data entry. The challenging part of the roll out is enacting the change and getting organizational buy-in. We do not recommend the champion being an executive assistant or an IT employee.
I've determined the right person, what do I do now?+
In the software, there is an identifying role for your Align Champion. To set this role, ask the person to navigate to their profile by clicking on their initials in the upper right corner, then go to settings and scroll down to the role. This will help everyone else in the organization know who they should go to first. Introduce your Align Champion to your Customer Success Advisor! The Align Champion should be the main contact for scheduling trainings and raising a flag when something isn't going quite right.